ck366's Privacy Policy

1.1 Information Provided Directly

When you create an account on ck366, deposit or withdraw funds, or contact our support team, you voluntarily provide the following information:

• Full name, date of birth and nationality
• Email address and mobile number
• Residential address in Bangladesh
• National ID (NID) or passport number (for identity verification)
• Financial information such as bKash, Nagad, Rocket account numbers or bank account details
• Your chosen username and password (passwords are stored in encrypted form)
• Messages and complaint details submitted via support chat

1.2 Automatically Collected Information

While you browse the ck366 website, certain information is collected automatically, which is used to improve the quality of the service:

• IP address and device type (mobile, tablet, desktop)
• Browser type and version
• Operating system information
• Session date, time and duration
• Which pages you visited and how long you spent on them
• Cookie and session data (under the cookie policy — see Section 6 for details)
• Referral source (where you came from before visiting our site)

1.3 Transaction and Gaming Activity Information

To ensure the security of your account and financial transparency, we store:

• Full history of all deposits and withdrawals (amount, time, method)
• Gaming logs — which games you played, how long, how much you wagered
• Records of bonus claims and wagering progress
• Complete history of account balance changes

2.1 Account Management and Service Delivery

The primary use of your information is to provide you with all of ck366's services:

• Creating, verifying and managing your account
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, bank transfer)
• Delivering bonuses, promotions and VIP benefits
• Providing 24/7 customer support in Bengali
• Resolving technical issues on the platform

2.2 Identity Verification and Fraud Prevention

To ensure financial security and a fair gaming environment:

• Completing the KYC (Know Your Customer) verification process
• Detecting multiple accounts or fraudulent activity
• Preventing account hacking and unauthorized access
• Complying with anti-money laundering (AML) regulations
• Identifying harmful betting patterns to ensure responsible gaming

2.3 Communication and Notifications

We use your email address to:

• Send transaction confirmation messages
• Send security alerts and account change notifications
• Inform you about promotional offers and bonuses, where you have given consent
• Notify you of changes to the privacy policy or terms and conditions

2.4 Service Improvement and Analytics

We use data for analytical purposes to improve our platform:

• Refining website design to improve the user experience
• Identifying popular games and categories
• Determining the root cause of technical issues
• Planning the addition of new payment methods and features

3.1 Service Provider Partners

We may share necessary information with trusted organizations of the following types:

• Payment processors (bKash, Nagad, Rocket, banks) — to complete transactions
• Identity verification service providers — to complete the KYC process
• Game software providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.) — to ensure the gaming experience
• Cybersecurity specialists — to ensure platform security
• Customer service technology providers — to operate the live chat service

Strict confidentiality agreements are in place with these partners and they may only use the information for specified purposes.

3.2 Legal Obligations

In the following circumstances we may be legally required to disclose information:

• In compliance with court orders or lawful directives from government authorities
• To assist in anti-money laundering investigations
• To report suspicious financial activity (STR)
• To provide necessary information for the protection of minors

3.3 Business Transfers

If the business structure of ck366 changes (such as a merger or acquisition), your information may be transferred to the new entity. In that case, we will notify you in advance by email and the standards of this privacy policy will be maintained.

4.1 Technical Protection

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption
• Password Hashing: Your password is never stored in plain text — strong hashing algorithms are used
• Firewall and DDoS Protection: Our servers are protected by advanced firewalls and cyber attack prevention systems
• Two-Factor Authentication (2FA): The option to activate two-step verification for additional protection on your account
• Encrypted Database: Stored data is kept in an encrypted database with limited access controls

4.2 Administrative Protection

• Only authorized staff may access user information
• All staff receive regular training on privacy and data protection
• Logs of data access are retained and reviewed regularly
• A rapid response plan is maintained for any security breach

5.1 Information for Active Accounts

All account information, transaction history and gaming records are retained for as long as your ck366 account is active. This information is essential for managing your account and resolving any disputes.

5.2 After Account Closure

After your account is closed, some information may be retained for a specified period:

• Financial transaction records: long-term retention due to legal and regulatory obligations
• KYC verification documents: in accordance with identity verification regulations
• Support conversation history: for dispute resolution purposes
• System logs: for a limited period for security and investigation needs

5.3 Data Deletion Requests

You may request deletion of your personal information beyond legal obligations. Send this request to [email protected]. We will verify the request and complete the process as quickly as possible.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the website (login sessions, language preferences) — these cannot be disabled
• Functionality Cookies: Help remember your preferences (game settings, display preferences)
• Analytics Cookies: Collect information about website usage to help improve the service
• Security Cookies: To prevent fraudulent activity and unauthorized access

6.2 Cookie Controls

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some ck366 services to not work properly. The method for managing cookies differs in each browser — you will find guidance on this in your browser's help section.

ck366 is a strictly adult platform. This platform is only for individuals aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is a mandatory step in the registration process. If we become aware that a minor is using our platform, we will immediately close that account and delete any collected information.

To learn more about preventing underage gaming, please read our Responsible Gaming page.

Some of ck366's service providers may be located outside Bangladesh (such as game software providers or cloud services). In such cases, your information may be transferred internationally.

For such transfers, we ensure that:

• Adequate data protection laws exist in the destination country, or
• A standard data protection agreement has been signed with the receiving organisation
• SSL encryption is used for all transfers

ck366 reserves the right to update this privacy policy from time to time. Amendments may be made due to service improvements, new technologies, or legal changes.

For significant changes, we will:

• Send a notification to your registered email
• Publish a clear description of the changes on the website
• Update the "Last Updated" date at the top of the page

If you continue using the platform after any changes, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.

If you have any questions or concerns about this privacy policy, please contact our data protection team:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali
• Hours: As per BST (UTC+6)

We typically respond to email requests within 72 hours. For urgent security matters, please contact us immediately via live chat.